Terms & Conditions Agreement for Repair
1.1 The terms set out in these Conditions of Repair ("Agreement") shall apply to the service ("Service")
we provide to repair your iPhone, iPad, MacBook and/or any accessories ("Device") on the service
check-in form.
1.2 Reference to "us", "we" and "our" refer to ifix communication Repair Centre and references to "you" and
"your" are references to you ("Customer), the person addressed on this form.
All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you book a repair and shall continue until we have
repaired or otherwise returned your Device, whichever is sooner, and received any payment due from
you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts
required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using
our utmost care and skill.
2.3 We shall use Genuine, OEM or High Quality compatible parts for the repairs of all Devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service.
Should you prefer to keep this information private, we can still proceed with an appointment, but will
not be able to perform a full functional check on the Device until you return to the store, which can
delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and
does not form any obligation under the terms of this Agreement. We will aim to return your Device as
soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of
the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the Device has been repaired. If necessary, we shall send a reminder and the device will be recycled if not collected by day 90 to cover our costs.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs
payable by you beyond that initially estimated by us, we will notify you immediately via telephone
and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will
return your Device to you unrepaired and we reserve the right to charge you an inspection fee in
accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as
published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also
charge an additional fee for storage of your Device.
2.10 Use of our service may void your manufacturer's warranty. If you would like to avoid this, then
please take your Device directly to the manufacturer. Please note, your manufacturer's warranty will not
cover any accidental damage.
2.11 The Ifix iPhone Repair Centre may install warranty seals following the repair. Any tampering of
the seals will void our warranty.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
Repair or Product Type
Warranty Term
Apple iPhone LCD Screen
Lifetime Warranty
Battery replacement
2 month Warranty
Liquid Damage
1 month Warranty
Software Repair
1 month Warranty
All other Genuine LCD Screens
12 month Warranty (unless otherwise
stated)
Smartphone Logic Board Repair (Level 3)
1 month Warranty
'AAA' Grade Quality LCD Screen
1 month Warranty
2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a
specific Customer as identified by the records on our system. It will cover the Customer for any re-occurrence of the original fault and for the part replaced / repaired only, however if additional faults
arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not
cover accidental damage, nor will the cover extend should the device change ownership.
2.14 We do not accept responsibility for any progression in damage where your Device has been
repaired elsewhere prior to your repair at the Ifix iPHone Repaire Centre or any issues found in your
Device (i.e. 'Touch Disease', ripped flex) which was not evident upon initial inspection. Should any issues
become evident, once the Device is opened, we will contact you via telephone/email.
2.15 We do not accept responsibility for any progression in damage for Devices that have been damaged
by liquid. Opening the Device could set off further damage which in some cases may be very serious and
irreparable.
2.16 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can
arise soon after treatment for liquid damage, which are beyond our control.
2.17 Should your Device display any further issues relating to the liquid damage during the Warranty
period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies
paid by you with respect to repairs carried out to your Device, excluding the R180 up-front cost, should
you wish to take this option.
2.18 Following repair, any water proofing or resistance cannot be guaranteed.
Liability
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this
Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall
be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive
option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again;
or (c) repaying you any amount that you have paid in respect of the Services.
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair
undertaken by us, you are entitled to a fully functional refurbished device of equal value to your Device,
based on its model and condition as received and with the original repair issue resolved. In order to
receive a replacement device, full payment must have been received for the repair service and the
relevant damaged device must be surrendered to us.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility
and we accept no liability for loss or corruption of such data however caused and we therefore highly
recommend that you back up your Device onto an external drive prior to commissioning our Service. It is
your responsibility to keep a record of any such data.
3.4 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal
injury resulting from our negligence; (b) breach of any terms implied by statute; (c); or (d) fraudulent
misrepresentation.
3.5 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out
of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated
saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever
arising.
3.6 We shall not be liable for any claim arising under this Agreement unless you give us written notice of
the claim within three months of becoming aware of the circumstances giving rise to the claim or, if
earlier, three months from the time you ought reasonably to have become aware of such circumstances.
3.7 If you use our "ifix Workshop repair service", be aware we will be working on the component level
of your logic board therefore, we can't guarantee a fix on the device. Due to the nature of the repair
there is always a possibility that the damage may worsen to the stage where the device is BE (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Central Workshop repairs on work carried out.
Data Protection
4.1 We ask for your name and address and the other details so that we can notify you when your Device
has been repaired and provide you with an efficient after-sales service. We may also send you text
messages and/or emails from time to time to alert you to new services and promotions. By signing the
T&C and using these Services you consent to our use of your personal information as described. If you
do not wish to receive such correspondence, please tick this box:
General
5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this
Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence,
will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection
with its subject matter.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by
or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of
the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the
Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the
Contracts (Rights of Thirds Parties)
5.7 This Agreement shall be governed by the laws of Lesotho and and shall be subject to the
exclusive jurisdiction of the English Courts.
Summary Points
Use of our repair service will void your manufacturer's warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility
and we accept no liability for loss or corruption of such data however caused and we therefore highly
recommend that you back up your Device onto an external drive prior to your repair.
We do not take responsibility for any progression in damage for Devices that have been damaged by
liquid. Although unlikely, opening the Device could set off further damage and in some cases may be
very serious and irreparable.
We shall offer 1-month warranty for liquid damage repairs. Should your Device display any more Issues
relating to the liquid damage during this period. we will re-assess and re-quote for the work needed. we
will also offer a full refund, excluding the R180-front cost, should you wish to take this option.
We do not take responsibility for any progression in damage where your Device has been repaired
elsewhere prior to your repair at Ifix . Should an issues become evident, once the device is opened,
we will contact you immediately via telephone/email. Examples of this may include missing screens and torn flex cables.]
At all times we will do our utmost to deliver on the quoted turn-around time, but in some incidences, for
reasons out of our control, this cannot always be guaranteed. Our quoted repair times start when the
technician begins the repair.
If you use our central Workshop repair service please make sure you read 3.7 above.
The warranty term included with our repair is detailed in 2.12 above. If the Device develops an
additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not
apply.
The warranty includes the repaired/replaced part(s) only and does not include further accidental
or liquid damage to these parts. If vour device is repaired by 3rd party after our service, your warranty
with ifix communication will be voided if you can't find what your looking for, contact us and we are sure we will be able to help.
Please contact us on
info@Linesmith20gmail.com
57356417
Visit us at
Naomi house 296 bowker road
Maseru Lesotho
Services
* All Repairs undertaken on just iOS Makes and Models
* Mobile iPhone Unlocking
* Mobile iPhone Contracts on all Networks
* Latest iPhones at the Most Competitive Prices
* We don't buy iPhones or accessories from Anyone
* Most Phones Repaired While You Wait
* Same Day Service
OPENING HOURS
Monday 9.00 - 18.00 Tuesday 9.00 - 18.00 Wednesday 9.00 - 18.00 Thursday 9.00 - 18.00
Friday 9.00 - 18.00 Saturday 9.00 - 18.00 Sunday Closed
We accept the following
Mpesa Ecocash E-wallet Cash Bank Swipe
